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Privacy Policy

The protection of your privacy is a matter of great concern for us. In all our procedures re-lated to data processing (for example collecting, processing and transmission) we therefore proceed in accordance with the legal provisions of the European and German data protection regulations.

The following declaration will provide you with an overview on the kind of personal infor-mation you may be asked to provide on our websites, in which way these data will be used and passed on, how you can obtain information on the data provided and the security measures we take to protect your personal data.

1. Who is your contact (controller) for your data protection concern?

Responsible in the sense of data protection related legal provisions for any kind of data pro-cessing resulting from our websites is:

OPITEC EDUCATIONAL MATERIALS LIMITED, Unit 9465, PO Box 7169, POOLE, Dorset, BH15 9EL, telephone/telefax: 0800 0488471, e-mail:

Queries related to data security as well as the assertion of rights of an affected person (see further down) should be directed to our data protection officer:

2. Which kind of data do we ask you to provide for the use of our websites?
Which kind of data will be collected and stored while using the website?

Personal data is any kind of information related to an identified or identifiable natural person (affected person) as for example your name, address, telephone number, date of birth, bank details or IP address.

As a matter of principle we collect and use personal data of our users only as far as neces-sary to provide a functional website and offer our contents and services. As a general rule collection and use of personal data of our users will only be realized with the consent of the user. Exceptions are only made where the prior acquiring of consent is not possible for ac-tual reasons and legal provisions permit the data processing.

Usage data

During the usage of our websites the following data are logged while they are stored only for internal system relevant and statistical purposes, so called usage data:

1. Information from http request header
2. Inserted search terms
3. Click stream of a session
4. Storage of the IP address at log in, check out and order; however without assign-ment, but with storage of date and time; no link to customer data

The data are also stored in the log files of our system. These data are not stored together with other personal data of the user.

Temporary storage of the IP address by the system is necessary to enable the delivery of the website to the computer of the user. For this the IP address of the user must be stored for the duration of the session.

The log files are stored to assure functionality of the website. Furthermore these data are used for website optimization and to assure security of our IT systems. No data evaluation for marketing purposes will be realized in this context.

On this objective is also based our legitimate interest in the data processing in accordance with Article 6(1)(f) GDPR.

The data will be deleted as soon as they are no longer required for the purpose of their col-lection. In the case of data collection for providing the website this occurs when the respec-tive session has finished.

In the case of data storage in log files this occurs at the latest after one day. Further storage is possible. In this case the IP addresses of the users will be deleted or alienated in order to prevent allocation to the client.

Collection of the data for providing the website and their storage in log files is absolutely necessary for website operation. Therefore for the user there is no way to object.


On our website our users find the option to register providing personal details. These data will be inserted into an input mask, forwarded to us and stored. The data will not be passed on to third parties. The following information will be processed in the course of registration:

Title, first name, last name, date of birth, postal address including street name, house and zip code, e-mail address, telephone number, country

Company/school, VAT ID, telefax, client group.

At the time of registration the following data will be stored additionally:

1. IP address of the user
2. Date and time of registration

Legal basis for the processing of the information is Article 6(1)(a) GDPR, if the user has given his consent.

If the purpose of registration is the performance of a contract, whose contractual party is the user or the realization of pre-contractual measures, additional legal basis for the data pro-cessing is Article 6(1)(b) GDPR.

The data will be deleted as soon as they are no longer required for the purpose of their col-lection.

This applies to the data collected during the process of registration, when the registration on our website is cancelled or changed.

This applies to the data collected during the process of registration for the performance of a contract or the realization of pre-contractual measures, when the information is no longer required for the performance of the contract. After conclusion of a contract it also may be necessary to store personal details of the contracting party to meet contractual or legal obli-gations.

As a user you have the option to cancel the registration at any time. You can require your stored personal details to be changed or deleted at any time by telephone.

If the information is required for the performance of a contract or the realization of pre-contractual measures, the premature cancellation of the data is only possible as far as no contractual or legal obligations restrict the cancellation.

Contact form

On our website we provide a contact form for you to get in contact with us comfortably di-recting your query to us electronically. In the contact form we only collect your name and e-mail address. Information on company/school, telephone number, client number, user name and invoice number is optional.

For the processing of the data your consent is asked in the course of the sending procedure and reference is made to this privacy policy.

Alternatively you can contact us by means of the provided e-mail address. In this case the userīs personal details submitted with the e-mail will be stored.

We only use your personal information for processing your query and thus will be able to get in contact with you by means of the submitted contact details. We will not use these data for advertising purposes or share them with third parties.

Legal basis for the data processing is Article 6(1)(f) GDPR. If the objective of the contact is the conclusion of a contract, additional legal basis for the processing is Article 6(1)(b) GDPR.

The processing of personal information from the input mask only serves to establish con-tact. In the case of communicating by e-mail this also implies the required legitimate interest in the processing of the information.

The data will be deleted as soon as they are no longer required for the purpose of their col-lection. For the personal details from the input mask of the contact form and the ones sub-mitted by e-mail, this is the case when the respective conversation with the user has been finished. The conversation is finished when it can be concluded from the circumstances that the respective issue has been clarified.

The personal data additionally collected during the sending procedure will be deleted at the latest after a period of seven days.

At any time the user has the option to object the processing of his personal information by using his abovementioned contact details. In such a case the conversation cannot be con-tinued.

All personal details stored in the course of establishing contact will be deleted in this case.


3. In which way will my personal data be used and maybe passed on to third parties and for which purpose?

We use the personal information you have provided for responding to your queries, pro-cessing your order in our online shop and dispatching printed advertising material. For credit assessment we only use your information, if we provide advance services in the course of processing your order, for example in the case of orders on account.¹

Disclosure, selling or any other transmission of your personal details to third parties will only take place, if required for the purpose of contract implementation or billing purposes or pay-ment collection or you explicitly have given your consent. We are also entitled to pass on personal details for debt collection and reserve the right to exchange information with busi-ness protection agencies (for example Schufa), provided that this is supported by legal re-quirements.

Payment processing via Concardis

For the payment processing in our online shop we use the payment system of the external payment service provider Concardis GmbH, Helfmann-Park 7, 65760 Eschborn (in the fol-lowing "Concardis"). In case you would like to pay by credit card or PayPal, automatically a connection to the Concardis online payment system will be established through a technical interface. By means of an encrypted connection the payment details you have provided will be passed on to Concardis for the only purpose of payment processing and stored and pro-cessed there. The data processing is also only realized for the abovementioned purpose of payment processing of your order. In this context Concardis may have to pass on payment details to the credit institute you have indicated to release and authorize the payment. In case you choose PayPal as payment method, Concardis will forward you directly to PayPal via interface; there you yourself will authorize the payment entering with your PayPal access data.

Legal basis for the processing is Article 6(1)(b) GDPR.

Concardis will store your data as long as necessary for the performance of the contract concluded with you or required by legal storage obligations. For the cases that Concardis has the obligation to store your data after performance of the contract concluded with you, for example on the basis of bookkeeping laws, Condardis will keep your data only as long as required and/or regulated by law for the respective purpose.

At any time you can withdraw your consent for this utilization of your personal details to-wards Concardis.

Disclosure in cases of legal request

We wish to point out that in individual cases on request of an official authority we are entitled to disclose information on data as far as required for purposes of criminal prosecution, haz-ard prevention by state police authorities, realization of legal tasks of federal and member state constitution protection agencies, of the federal intelligence service or the military coun-terintelligence service or to enforce intellectual property rights.

¹ A general evaluation of the credit-worthiness of the affected person would not be legal! Only as far as you provide advance services, your interest in information on the credit-worthiness of the client would prevail.

4. Reference to Facebook

On our websites we link to Facebook. Responsible for Facebook and its web presence is exclusively the Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (in the following "Facebook").

This is realized by means of a respective symbol on our websites indicating the respective logo on the social media platform concealing a respective link to our social media page. Social plugins (like the Facebook like button) are not involved.

By our reference to Facebook no personal data will be passed on to this company. It is a normal hyperlink generally not providing any data transfer. If you click the reference you will be forwarded directly to our social media presence at Facebook. Data transmission will only take place if you are logged in with your user account of the social media company. You then can link content from our websites directly to the social media company or share it. In this way the social media company possibly may learn about the content you have visited on our websites.

Further information on purpose and volume of the data collection and further processing and use of your personal data by the social media company you can find in the data protection regulations of the company. These are available in the Internet at Facebook:

Under this link you can also find information about configuration options for the protection of your privacy and on your further rights in relation to collection, processing and usage of your personal data by the social media company.

You yourself will be responsible for the data transfer to abovementioned social networking services, because by logging in into your respective social network account and following the respective link you become active yourself and initiate the later data processing by the respective social network company.

5. Which are the security measures we have taken for the protection of you da-ta?

We have taken a variety of security measures to adequately protect personal information adequately and to a satisfactory degree.

Our databases are protected by physical and technical provisions as well as procedural measures, which reduce access to the information to especially authorized persons in ac-cordance with this privacy policy. Our information system is protected by a firewall to pre-vent access from other networks connected to the Internet. Only employees, who require the information to resolve a particular task, have access to the personal information. Our employees are trained in relation to security and data protection proceedings.

For collection and transmission of data via our websites we use the standardized SSL en-cryption technique. Personal information submitted in the course of an order process will be transferred via SSL encryption, to be identified by the lock icon in the browser and the addi-tion "https://" in the address bar.

Your password for access to our websites should never be shared with third parties and you should change this password regularly. Furthermore you should not choose the same pass-word for access to our websites, which you use on other websites for password-protected access (e-mail account, online banking etc.). When leaving our websites you should use the logout procedure and close your browser to avoid not authorized users to obtain access to your user account.

In communication by e-mail we cannot guarantee complete data protection.

6. Advertisement by e-mail (for example e-mail newsletter)

On our website you find the option to subscribe to a newsletter free of charge. During regis-tration for the newsletter the data from the input mask (first and second name, e-mail ad-dress) will be transferred to us.

Additionally the following data will be collected during registration:

1. IP-address of the used computer
2. Date and time of registration

For the processing of the data you will be asked for your consent during registration and this privacy policy will be indicated.

In connection with the data processing for sending the newsletter your data will not be passed on to third parties. The information will exclusively be used for sending the newslet-ter.

Legal basis for the data processing after the user has registered for the newsletter and has given his consent is Article 6(1)(a) GDPR.

Collection of the userīs e-mail address serves for sending the newsletter.

The collection of other personal information in the course of the registration process serves to prevent misuse of the service or the used e-mail address.

The information will be deleted as soon as it is no longer required for the purpose of its col-lection. The e-mail address will be stored until the subscription of the newsletter ends.

The respective user can cancel subscription of the newsletter at any time. For this purpose in every newsletter there is a respective link.

Unsubscribing also allows withdrawal of the consent to storage of the personal information provided in the course of registration.

7. While using our website a cookie will be placed on your computer. What does that mean?

On our websites we use so-called cookies. Cookies are small text files the web server sends to your browser. This information will only be stored on your hard disc. Cookies can only be read by the server, which has placed them before and contain information on what you have looked at on a particular website and when. Cookies themselves only identify the IP address of your computer and don not store personal information as for example your name. The data stored in the cookies will not be linked to your personal details (name, ad-dress etc.).

We use cookies to design our website more user-friendly. Some elements of our website require identification of the accessing browser also after leaving the page.

In the cookies the following data will be stored and transmitted:

1. Language settings
2. Articles in the shopping cart
3. Log-in information

Furthermore we use cookies on our website, which allow an analysis of the surfing behav-iour of the users.

In this way the following data can be transmitted:

1. Inserted search terms
2. Frequency of site visits
3. Utilisation of website functions

The information about the users collected in this way will be pseudonymized by means of technical precautions. Therefore the allocation of the information to a visiting user will not be possible any more. The data will not be stored together with other personal information of the users.

You can decide yourself if you allow cookies. On the one hand side by changing your browser settings (to be found usually at "options? or "settings? in the browser menu) you have the choice to accept all cookies or to accept to be informed when a cookie is placed or to reject all cookies. On the other hand side by means of the banner, which is shown at the first visit of our websites and refers to this privacy policy, you have a free choice, whether you would like to authorize us to place cookies or to reject this.

With your consent via the banner you agree that we may place cookies on your termi-nal and process them for the purposes indicated in this privacy policy.

You can withdraw the consent at any time informing the contact person indicated at 1. The lawfulness of the data processing based on the consent until withdrawal shall remain unaffected

Legal basis for the processing of personal data using technically required cookies is Article 6(1)(f) GDPR.

Legal basis for the processing of personal data using cookies for analytical purposes after the user has given his consent is Article 6(1)(a) GDPR.

The purpose of using technically required cookies is the simplification of website use for the visitors. Some functions of our websites cannot be offered without placing cookies. For these it is necessary that the browser will be recognized also after leaving the page.

The personal data collected by technically required cookies will not be used for the elabora-tion of user profiles.

Analytical cookies are used for the purpose to improve the quality of our website and its content. By means of the analytical cookies we learn how the website is used and in this way can optimize our offer continuously.

On these objectives is also based our legitimate interest in the processing of personal data in accordance with Article 6(1)(f) GDPR.

Cookies will be stored on the computer of the user and transmitted to us. Therefore you as the user have full control on the usage of cookies. By changing the settings in your browser you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be realized automatically. We delete cookies after 4 weeks respectively. If cookies are deactivated for our website, possibly not all website func-tions can be used completely any more.

8. Use of service agencies for marketing and analytical purposes

a) We use Google Analytics. What does this mean for your data?

Google Analytics

On our websites we use Google Analytics, a web analysis service of Google Inc. 1600 Am-phitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called cookies, text files, which will be stored on your computer and allow an analysis of your website use (see 7.). The information on your website usage generated by the cookie generally will be transmitted to a Google server in the US and stored there. If the IP anony-mization on this website is activated, your IP address will be truncated before by Google, though, within member states of the European Union or other contracting states of the con-vention on the European Economic Area. Only in exceptional cases the complete IP address will be transmitted to a Google server in the US to be truncated there. On behalf of the oper-ator of this website Google will use this information to evaluate your usage of the website, to compile reports on website activities and to provide further services related to website and Internet usage for the website operator. The IP address transmitted by your browser within the scope of Google Analytics activities will not be connected to other Google data. You can prevent cookie storage by a respective setting of your browser software; however we would like to point out that in this case you possibly may not be able to use all website functions completely. Furthermore you can prevent the collection of the data generated by the cookie and relating to your website use (incl. your IP address) as well as the data processing by Google by downloading and installing the browser plugin available at the following link:

Alternatively to the installation of the browser plugin particularly in Internet browsers of mo-bile terminals you can prevent the data collection by Google Analytics by clicking the follow-ing link:
Google Analytics deaktivieren

By clicking this link a so-called opt-out cookie will be placed on your computer, which will prevent the future collection of your data by Google Analytics, when you visit this website.

Please note that if you delete cookies in your browser settings, consequently also the opt-out cookie for Google Analytics might be deleted and you might have to activate it again.

You can find further information in relation to the operation mode of Google Analytics and to the relevant terms of use and data protection regulations for this service at or, respectively. Additionally we would like to point out that on our websites Google Analytics is used with the extension anonymizeIP and therefore IP addresses will be processed only in a truncated form to exclude personal allo-cation.

b) Google AdWords Conversion Tracking

On our websites we use the function AdWords Conversion Tracking, a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). If you visit a Google AdWords advertisement, a so-called conversion tracking cookie will be stored on your computer. This cookie is valid for 30 days and does not contain personal data, so we will not be able to identify you personally.

By means of the conversion tracking we and also Google can identify, which AdWords ad-vertisements you have visited and if you have been forwarded to our websites via this ad-vertisement, if you visit our websites and the cookie is still valid. We receive an individual cookie from Google, which is different from the cookies of other clients using this Google service. Therefore we can realize reach measurements only in the range of our cookie and not on all the websites of clients using the Google service AdWords. The cookie serves for elaborating an individual conversion statistics on our clients, who visit our websites via Ad-Words advertisements.

To object to participation in Google AdWords Conversion Tracking you must prevent the storage of Google tracking cookies by deactivating the respective setting in your browser. Then you will not be included in our conversion tracking statistics.

Further information on Google AdWords Conversion Tracking, on data processing details of this service and the respective data protection regulations of Google you find at

The service is used for advertisement and marketing purposes with the objective to present our offer with the most attractive design and provide you with an enjoyable shopping experi-ence. We are aware of your right to data protection and take it seriously. Therefore you can object to all the services and we provide you in advance with this privacy policy. Legal basis for the before mentioned data processing activities is Article 6(1)(f) GDPR.

9. Rights of affected persons

When your personal data are processed you are an affected person in accordance with the GDPR and you have the following rights against the controller:

Information, rectification, restriction of processing and erasure

At any time you have the right to require information free of charge about the personal data we have stored, their origin and the data recipient as well as the purpose of the data pro-cessing via our websites. Furthermore you are entitled to rectification, erasure and re-striction of the processing of your personal data, if the statutory requirements are fulfilled.

Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us as the controller, in a structured, commonly used and machine-readable format. We can correspond to this right by providing a csv-export of the client data that have been pro-cessed in relation to your personal data.

Right to information

If you have exercised your right to rectification, erasure or restriction of the data processing against the controller, he has the obligation to communicate any rectification or erasure of personal data or restriction of processing carried out to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves a disproportionate ef-fort.

You have the right against the controller to be informed about these recipients.

Right to object

At any time you have the right to object, on grounds relating to your particular situation, that the personal data concerning you shall be subject to processing, legally based on Article 6(1)(e) or (f) GDPR. This also includes profiling supported by these regulations.

The controller will stop processing your personal data unless he can present compelling legitimate grounds for an on-going processing, which prevail your concerns, rights and freedoms or the processing is required for the establishment, exercise or defence of legal claims.

In case the personal data concerning you are processed for direct advertising, you are enti-tled to object at any time to the processing of your personal data for the purpose of this kind of marketing; this includes profiling as far as related to such direct advertising.

If you object to data processing for direct marketing purposes, the personal data concerning you will no longer be processed for such purposes.

In the context of the use of information society services - notwithstanding Directive 2002/58/EC - you may exercise your right to object by means of automated procedures us-ing technical specifications.

Withdrawal of declaration of consent

Furthermore you may withdraw the consents given to us at the abovementioned contact information at any time, which will become effective from then on.

Automated individual decision-making including profiling

You have the right not to be subject to a decision based exclusively on automated pro-cessing including profiling, which produces legal effects on you or significantly affects you in a similar way. This does not apply if the decision

(1) is necessary for the conclusion or performance of a contract between you and the con-troller
(2) is permitted by Union or Member State laws to which the controller is subject and which contain appropriate measures to protect your rights and freedoms as well as your legit-imate interests or
(3) is based on your explicit consent.

However these decisions may not be based on special categories of personal data referred to in Article 9(1) GDPR, unless Article 9(2)(a) or (g) apply and appropriate measures to pro-tect your rights and freedoms as well as legitimate interests have been taken.

In the cases referred to in points (1) and (3), the controller will take appropriate measures to protect your rights and freedoms and legitimate interests, including at least the right to ob-tain human intervention on the part of the controller, to express your point of view and to contest the decision.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other judicial or administrative remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the assumed infringement, if you believe that the pro-cessing of personal data concerning you infringes the GDPR.

The supervisory authority with which the complaint has been lodged, will inform the com-plainant on the progress and the result of the complaint including the possibility of a judicial remedy in accordance to Article 78 GDPR.

10. Reviews of this privacy policy

We reserve the right to update this privacy policy from time to time without prior notice. Please visit this page regularly and find out about eventual changes of this privacy policy.

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